OUR POLICIES

Food & Travel USA, LLC provides several policies to ensure customer satisfaction and comfort 

since we use either a third party full-service company or various vendors for each trip (bus company, hotels, restaurants, tours, tour guides, etc.): 

● We must follow ALL rules and regulations of all vendors. This may be written or explained to all travellers. (i.e - Alcoholic beverages and smoking is NOT ALLOWED on the buses or used on the buses, etc.) 

● We attempt to accommodate travelers with handicaps and other special needs. This must be communicated to us before signing up for the tour as we want to assure that accommodations can meet the needs of the traveler. However, although we will reach out to the vendor(s), we can not guarantee that the vendor(s) can meet every and all special needs. 

IMPORTANT: As a general rule the Motorcoach will stop every 2 to 2-½ hours for bathroom breaks and/or lunch break while enroute to the destinations. 

● Although our prices are reasonable, we offer a payment plan to all travelers with the final payment due 9 weeks before the trip starts. This allows our vendor(s) to make all necessary arrangements for the trip. 

(The payment plan sheet will be provided along with the Trip posting & Insurance document.) 

● We cater to diverse dietary needs, offering Non-GMO and plant-based options, with gluten-free alternatives available upon request . Travelers receive a questionnaire 2-½ months before departure to address any special dietary requirements and food allergies. This timing allows us to notify our vendor(s) with any special dietary needs. We can not guarantee that the vendor(s) can meet every and all special dietary needs. 

● During the day, during tours, free time or shopping take place, travelers are on their own for lunch. The Motorcoach driver or the Tour Guide will recommend places for getting lunch. This is usually the only extra cost -along with spending money -borne to the traveler since most trip costs include a continental breakfast and dinner with tips. 

● When travellers request a Double Occupancy accommodation as a single traveler, we attempt to match a suitable roommate by having the single members answer a brief questionnaire. 

● Additionally, after the trip, travelers receive an email questionnaire to rate all aspects of the trip, helping the company to meet its goals, identify areas for improvement and make necessary adjustments to enhance the comfort, convenience, and enjoyment of future journeys.